Web Survey Master
Advanced Survey & Quiz Tools for Professionals
Frequently asked questions
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Features / Pricing
Frequently Asked Questions
Browse through our frequently asked questions below
If you don't see what you are looking for please contact us and we will get you the information you need
What do I need to begin using WebSurveyMaster
There’s nothing you need to install. WebSurveyMaster is a 100 percent web-based survey application.
Are you a hosted or installed solution
We are a completely hosted survey software solution. Our multiple servers all across the United States do the work, not yours.
What do I need to put WebSurveyMaster surveys on my Web site
All you need is a WebSurveyMaster account - there is nothing additional you need to purchase to put a WebSurveyMaster survey on your site. Your survey resides and runs from our servers, but it displays to your visitors as though it is embedded in your Web pages.
Do you offer Non-Profit or Education discounts
Yes, we offer a 25% discount for non-profits and education. Please contact customer service to have discount applied to your account. Note. your email address must match the domain of the non-profit or educational institution.
Can I create an Introduction page
Yes, simply add a page at the start of the survey and then edit the page information. You can enter a page tile and or a page description. If you do not want any questions on this first page simply add another page and then start adding questions.
Can I create a custom color theme
Yes, we provide a number of standard color themes, but you can also create your own completely from scratch, with the ability to specify background, foreground and border colors, font, text size and style, for all the different sections of the survey. Your custom theme will be saved, and can be applied to any number of your surveys to maintain a uniform appearance.
Can I copy a survey
Yes, you can make a copy of any of your existing survey or use our professionally designed templates.
Can I edit a live survey and does this change the link
The link never changes and you can continue to edit the survey with some restrictions. Specifically you cannot add or delete questions, and you cannot add or delete answer choices, but you can change the question text and other formating options.
Can I randomize the order of questions and answer choices
Yes, you can randomize the order of questions within a page, and the order of sub questions within a matrix (while optionally locking the first and last question). You can also randomize the order of answer choices within a question.
Can I create surveys from a selection of survey templates
Don't have the time to create your own survey? Choose a professionally designed template to get you started quickly. You can either select one 'as is' or modify it even further to include additional questions or customize it to your specific needs.
Can I create a Thank You page
Yes, professional level accounts and above can create a custom Thank You message to appear at the end of a survey.
Can I add a custom banner or logo
Even Basic level accounts can add a banner image or logo to their surveys. For basic level accounts the image must be hosted on your own (or some third party) web server, for all other account types you can upload a custom image for your surveys.
Can I add images or YouTube videos into the survey
Yes you can add any number of images and YouTube videos directly into the questions.
Can I export my survey to share with other members
Yes you can export any of your existing surveys, share the exported definiton file with other members, who can then import the file to create a similar survey within their own account.
Can I create a Quiz or Test that will be Scored
Yes our powerful scoring tools allow you to create quizzes and tests ranging from the most basic student homework quiz or embedded web site quiz, to training course exams, to complex psychological or medical questionnaires with derived conclusions and recommendations.
Publish Surveys and Collect Responses
How do I send the survey link through my email
You select the 'Web Link' option and then paste the link that we give to you into your email, it really is that simple.
Can participants take the survey using their mobile phones
Yes, all our surveys automatically adjust to the best size possible for the display screen, from small mobile phones to very large wide screen monitors
Can I track the names and email addresses of respondents
Yes, but for the feature you must use WebSurveyMaster to send out the emails, using either WebSurveyMaster directly or your own SMTP email server.
Can I use a custom URL name for my surveys
Yes, simply enter a name e.g. 'ABCCompany_Christmas_2010' and check that it is available. Your survey could then be accessed using the following link 'http://www.websurveymaster.com/s/ABCCompany_Christmas_2010'
Can I embed the survey directly into my web site or blog
Yes, we provide the html script so that you can embed the survey directly into your web page or blog. This makes the survey appear as though it is displaying directly from your web site, so respondents will not need to click on a hyperlink or open a new window to fill out the survey form.
Can a person taking a survey supend it, and complete it at a later time
Yes, the survey participant can suspend the survey at any point. We save all the responses to any questions they have answered and then provide a unique web link to resume the survey at a later time.
Can I redirect a survey participant to my own web site
Yes, Professional level accounts and above have the option to redirect a survey participant to your own web site after the survey has been completed.
Can a survey participant get a copy of their answers
Yes, you can configure the survey to allow the survey participant to enter their email address after completing the survey. We will then send them an email with all their answers to each question
Can I show the results to the person taking the survey
Yes, you can instantly display the graphical results when the participant completes the survey.
Can I hide all WebSurveyMaster branding links and marketing messages, or use my own domain name
Yes, Premium level accounts have the option to hide all WebSurveyMaster branding links and marketing messages. You can even use your own domain name e.g. 'http://Surveys.YourWebSite.com' to make it look like the survey is hosted entirely by your company.
How do I filter the results
Simply click the filter / Cross-Tab link next to the question you want to filter and then choose which answer choices you want to filter on. If you would like to see the results for all other questions cross tabulated by your filter choices, simply select the 'cross tabulate ...' option.
How do I download my survey results
For all account levels you can export the results to both PowerPoint and Excel
Can I be notified when someone completes my survey
Yes, just enter the email address(s) where you would like the notification to be sent. The notification email will contain all the answers including comments.
Can I schedule a result analysis report to be sent to me
Yes, just enter the email address(s) where you would like the report to be sent, and then set the delivery schedule. The report will show how many responses have been received since the last report, as well as all the updated question result charts.
Is there a way to help analyze comments
Yes, when you have many responses, open text comment questions can be difficult to quantify. WebSurveyMaster provides a graphical view of the most commonly used words across all responses to a question, so that you can quickly and easily understand the most common answers.
Privacy and Security
How do I make surveys anonymous
Surveys sent out using the 'Web Link' method will always be anonymous. Otherwise you can enable the 'Allow participant to respond anonymously' option and then the participant can choose whether to remain anonymous or not.
How do you keep our data secure
Our web site is deployed to the Microsoft Windows Azure Cloud. This environment provides world class security, triple redundancy, including off-site backups and disaster recovery, as well as virtually unlimited capacity both in terms of processing and storage space. We provide the ultimate secure, full time monitored (24 x 7 x 365), resilient, and adaptable online survey service for both our existing and future customers.
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