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Auto Buying / Lease
Sample mode - Required questions are not validated
Auto Buying / Lease

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Questions prefixed with an * are required
*1. What was the single most important reason for initially shopping at our dealership?
*2. Did you buy or lease your new car?
*3. Our Sales staff
DefinitelyMostlySomewhatNot at allN/A
Made you feel comfortable
Worked as a team to best satisfy you
Made you confident that this was the right vehicle
Handled your purchase in a professional and timely manner
*4. Vehicle Delivery
YesNoN/A
Were all your questions answered at the time of delivery
Was enough time spent with you at the delivery time
Was the delivery of your vehicle a pleasant experience
Was the exterior clean and undamaged
Was it delivered with all the features promised
Did we have you thoroughly inspect the vehicle
Was the vehicle's maintenance schedule explained to you
Were all operating controls explained to you
Were all the terms of the warranty explained to you
Was the Owner's Manual explained to you
*5. How satisfied were you with the process used to determine the trade-in value of your previous vehicle?
*6. Overall, how comfortable were you with the way the we worked with you to arrange the final price, and financing for your new vehicle?
*7. Based on your overall experience, how likely would you be to purchase or lease another vehicle from us?
8. Suggestions for improvement / General comments
9. Age (optional)
10. Gender (optional)
11. Race (optional)

   

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